Shipping

Shipping overview

ShopANU delivers across Australia and worldwide. Delivery fees are charged at flat rates and will depend on the country, region and number of products purchased.

Orders with a delivery address outside Australia may be subject to import duties and taxes (including GST, VAT or equivalent) which are levied once a delivery reaches your destination country. ShopANU will not be held responsible for any additional charges. Please check with your local customs office regarding any additional charges you may have to pay.

Shipping within Australia

Timelines

We will do our best to get your ShopANU purchase to you as quickly as possible, but please allow up to 10 business days to receive your parcel. We do not offer express shipping at this time.

Cost

You will be charged a $10 fee for delivery anywhere in Australia. From time to time we do offer free delivery promotions so watch the website for special offers.

Payments

Your order will be calculated in Australian Dollars (AUD). We accept MasterCard and Visa. Payment via PayPal is not available at this time.

Tracking

You will receive a tracking number and a link with which to track your delivery.

Delivery

We use Australia Post for domestic deliveries. Australia Post offer a range of collection options if you are not home to sign for your parcel when it is delivered. Australia Post MyPost allows you to manage your delivery and gives you options like Safe Drop. 

Delivery policy

We can only send your parcel to a street address. We are unable to deliver your parcel to a Post Office Box.

Click and collect

Australian customers can also use Click and collect, meaning you can complete your purchase online, then collect it from the ANU Shop during opening hours. Please allow two-business days for us to process your order and have it ready for collection. Note our store opening hours which are Tuesday–Friday 10.30am–4.30pm. The ANU Shop is closed Mondays and December 20 to January 30 annually.

International deliveries

Timelines

We will do our best to get your ShopANU purchase to you as quickly as possible, but please allow about 10 business days to receive your parcel. We do not offer express shipping at this time.

Cost

You will be charged a flat fee at checkout in AUD depending on your location and the number of items you have purchased. Our overseas shipping charges are outlined here.

Overseas shipping charges
Number of items Zone*
NZ China USA/Canada Asia Pacific Europe Rest of the world
Up to 2 items $35  $35  $35  $35 $35  $50 
3–4 items $55  $55  $55  $55 $55  $110 
5+ items $80  $80  $80  $80  $80  $135

Tracking

You will receive a tracking number and a link through which you can track your delivery.

If you have questions about the delivery of your ShopANU purchase you can email us at shopANU@anu.edu.au or call + 61 2 6125 1144 between 10.30am—4.30pm Tuesday to Friday AEST.  

*Delivery destinations within zones

NZ - New Zealand only

CHINA - People's Republic of China only

USA/CANADA - United States of America, Canada, Mexico

ASIA PACIFIC - American Samoa, Bangladesh, Brunei, Cambodia, Cook Islands, Fiji, Hong Kong, India, Indonesia, Japan, Kiribati, Korea (Republic of), Macau, Malaysia, Marshall Islands, Myanmar, Nauru (Republic of), Nepal, New Caledonia, Niue, Pakistan, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, Sri Lanka, Tahiti, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu, Vietnam

EUROPE - Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Gibraltar, Greece, Germany, Guernsey, Hungary, Ireland (Republic of), Italy, Jersey, Luxembourg, Malta, Netherlands (The), Norway, Poland, Portugal Azores & Madeira, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, Vatican City

REST OF THE WORLD - Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Bulgaria, Burkina Faso, Burundi, Cameroon, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Congo (Democratic Republic of), Costa Rica, Croatia, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, French Guyana, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea Republic, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, Iran, Iraq, Israel, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Korea (North), Kosovo, Kuwait, Kyrgyzstan, Lao Peoples Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macedonia (Republic of), Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Micronesia (Federated States of), Moldova, Monaco, Mongolia, Montenegro (Republic of), Montserrat, Morocco, Mozambique, Namibia, Netherlands Antilles, Nevis, Nicaragua, Niger, Nigeria, Oman, Palau, Panama, Paraguay, Peru, Puerto Rico, Qatar, Reunion (Island of), Romania, Russian Federation, Rwanda, Saint Helena, Saint Lucia, Saint Vincent, Saipan, San Marino, Sao Tome & Principe, Senegal, Serbia (Republic of), Seychelles Islands, Sierra Leone, Slovakia, Slovenia, Somalia, Somaliland, South Sudan, St Barthelemy, St Kitts-Nevis, St Eustatius, St Maarten, Sudan, Suriname, Swaziland, Syria, Tadjikistan, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turkey, Turks & Caicos Islands, US Virgin Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Venezuela, Yemen (Republic of), Zambia, Zimbabwe